Thank you for shopping at WoofLA! To ensure the health and safety of all pets, WoofLA operates with a strict no return and exchange policy.

Here's why:

• Hygiene: We prioritize the well-being of all animals. Returning or exchanging pet products can introduce germs to other pets.

• Food Safety: For perishable items like pet food and treats, returns and exchanges can compromise quality and freshness.

We understand this policy may be inconvenient in some situations. Here are some tips to help you make an informed purchase:

• Double-check sizing charts and descriptions: We provide detailed information to help you choose the right product for your pet.

• Contact us with questions: Our friendly customer service team is here to answer any questions you may have about a product before you buy.

• Review: Read reviews from other customers to get insights into product quality and fit.

Exceptions (considered on a case-by-case basis):

• Damaged or defective items: If you receive a damaged or defective item, please contact us immediately for a replacement or store credit. We require a photo of the damage and proof of purchase.

• Incorrect item shipped: If we accidentally ship you the wrong item, please contact us and we will arrange for the correct item to be sent to you at no additional cost.

For any questions or concerns regarding this policy, please contact WoofLA customer service on our CONTACT US PAGE].